SECURE COMMS

Contact Administration

Nexus Market employs a compartmentalized support infrastructure to ensure operational security and efficiency. All sensitive communications must be PGP encrypted. Select the appropriate channel below.

Support: Online

Avg Response: ~4 Hours

Tickets: Low Load

PGP Key: Verified

General Inquiries

For user account access issues, deposit confirmations, and navigational assistance. Do not use for active order disputes.

Email [email protected]

Priority: Standard Active

Vendor Desk

Exclusive channel for merchants. Handle bond waivers, FE privileges, API documentation requests, and listing issues.

Email [email protected]

Priority: High Active

Market Tickets

The only channel for order disputes, escrow release, and reporting vendors. Requires account login on the Tor network.

Login Required

Priority: Critical Tor Only

Official PGP Public Key

ID: 0x4E3X...9A2B

nexus_support.asc

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=Nexus
-----END PGP PUBLIC KEY BLOCK-----

Encryption Mandatory

Never send cleartext messages containing addresses, tracking numbers, or transaction hashes. Unencrypted messages are automatically discarded by our mail servers.

Login Issues?

If you cannot access the ticket system due to DDoS or network congestion, verify you are using a valid mirror.

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